DEWA, or the Dubai Electricity and Water Authority, is a government-owned utility company that provides electricity and water services to residents and businesses in Dubai. Established in 1992, DEWA has been at the forefront of providing reliable and sustainable energy solutions to the emirate. With a vision to become a sustainable innovative world-class utility, DEWA has been working towards achieving its goals through a number of initiatives and programs.
As one of the leading utility companies in the world, DEWA has been recognized for its leadership and vision in driving innovation and sustainability in the energy sector. With a focus on digital transformation and advanced technologies, DEWA has been able to provide its customers with state-of-the-art services and solutions that meet their energy needs. In addition, DEWA has been committed to providing exceptional customer service, which has helped it to maintain its position as a leader in the industry.
Key Takeaways
- DEWA is a government-owned utility company that provides electricity and water services to residents and businesses in Dubai.
- DEWA has a vision to become a sustainable innovative world-class utility and has been working towards achieving its goals through a number of initiatives and programs.
- DEWA has been recognized for its leadership and vision in driving innovation and sustainability in the energy sector and is committed to providing exceptional customer service.
Overview of DEWA in Dubai
Dubai Electricity and Water Authority (DEWA) is a public service infrastructure company that was founded on 1 January 1992 by Sheikh Maktoum bin Rashid Al Maktoum. DEWA is a key entity of the Government of Dubai, and its core objectives are to establish, manage, operate, and maintain electricity generation and water desalination plants and power and water transmission and distribution networks in Dubai.
As a government-owned utility company, DEWA is responsible for providing reliable and sustainable electricity and water services to the residents of Dubai. DEWA is committed to delivering high-quality services that meet the needs of its customers and contribute to the sustainable development of Dubai.
DEWA has a clear vision for the future, which is aligned with Dubai’s 8 Guiding Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy and potable water solutions enriching lives and ensuring the happiness of its stakeholders for a sustainable Net-Zero carbon 2050.
DEWA has achieved several milestones over the years, including the successful merger of the Dubai Electricity Company and the Dubai Water Department. The merger has allowed DEWA to streamline its operations and improve the efficiency of its services.
DEWA has also launched several initiatives to promote sustainable development in Dubai, such as the Shams Dubai initiative, which aims to encourage the adoption of solar energy in the city. DEWA has also invested in the development of smart grids and advanced metering infrastructure to improve the efficiency of its services and reduce energy consumption.
Overall, DEWA plays a critical role in the development of Dubai, and its commitment to providing reliable and sustainable electricity and water services has helped the city grow and prosper.
Leadership and Vision
As the CEO of Dubai Electricity & Water Authority (DEWA), I am proud to be part of an organization that is committed to providing sustainable and reliable energy and water services to the people of Dubai. Our success is due to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who has set ambitious goals for the future of Dubai.
Under the guidance of His Highness Sheikh Mohammed bin Rashid Al Maktoum, DEWA has developed a clear vision for the future. Our vision is to become a sustainable innovative world-class utility, and we are committed to achieving this goal through the implementation of innovative technologies and sustainable practices.
To achieve our vision, we have developed a comprehensive strategy that focuses on four main pillars: sustainability, innovation, people, and excellence. These pillars are aligned with the UAE’s vision for sustainable development and are designed to ensure that we deliver the highest quality services to our customers.
One of the key components of our strategy is our commitment to innovation. We recognize that innovation is essential for the long-term success of our organization, and we are constantly exploring new technologies and approaches to improve our services. We are proud to have been recognized for our commitment to innovation, and we will continue to invest in research and development to ensure that we remain at the forefront of our industry.
In conclusion, DEWA is committed to providing sustainable and reliable energy and water services to the people of Dubai. Our vision is to become a sustainable innovative world-class utility, and we are committed to achieving this goal through the implementation of innovative technologies and sustainable practices. Our success is due to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, and we will continue to work towards achieving our goals under his guidance.
Innovation and Sustainability
I am impressed by Dubai Electricity and Water Authority’s (DEWA) commitment to innovation and sustainability. DEWA’s innovative and sustainable projects have contributed to reducing the carbon footprint and conserving water resources in Dubai.
DEWA has achieved an improvement in the cumulative efficiency between 2006 and 2018 by 29.7%, equivalent to a reduction of 50.5 million tonnes of carbon dioxide emissions, with a current production capacity of 11,400MW and 470 million gallons of desalinated water per day. DEWA’s Innovation Centre is a pioneering platform promoting Dubai’s position as a global hub for sustainability and green initiatives. Innovation is a key pillar for promoting sustainable development in its three aspects; environmental, economic, and social.
DEWA strives to achieve the vision of the wise leadership to build a more sustainable environment and develop long-term sustainable practices. DEWA is committed to investing in innovation, especially in renewable and clean energy. DEWA is the first government organization to adopt sustainability in its strategic plan to achieve long-term sustainability goals and the 17 UN Sustainable Development Goals (SDGs) 2030.
One of DEWA’s most notable sustainability efforts is the Mohammed bin Rashid Al Maktoum Solar Park, one of the largest solar energy projects in the world. The solar park is part of DEWA’s efforts to promote renewable energy and reduce carbon emissions. The solar park has a planned capacity of 5,000MW by 2030, with a current capacity of 1,013MW. DEWA’s efforts to promote renewable energy and reduce carbon emissions are crucial in the fight against climate change.
In conclusion, DEWA’s commitment to innovation and sustainability is commendable. Their efforts to reduce the carbon footprint and conserve water resources are essential in promoting a more sustainable future for Dubai. DEWA’s investment in renewable and clean energy, such as the Mohammed bin Rashid Al Maktoum Solar Park, is crucial in reducing carbon emissions and promoting sustainable practices.
Digital Transformation
As the world becomes increasingly digital, the Dubai Electricity and Water Authority (DEWA) has been at the forefront of digital transformation. DEWA’s digital arm, Digital DEWA, was launched in January 2020 with the aim of accelerating Dubai’s smart city vision. Digital DEWA has four pillars: Solar Energy, Energy Storage, Artificial Intelligence (AI), and Digital Services.
One of DEWA’s key goals is to achieve Mohammed bin Rashid’s digital vision and contribute to achieving the Dubai Economic Agenda D33’s goal of turning the city into one of the top 10 digital economies globally. To this end, DEWA has implemented a range of initiatives to support digital integration and digital transformation.
One of the most significant initiatives is the 100% Paperless Stamp, which was launched in 2021. The stamp is a symbol of DEWA’s commitment to going completely paperless and reducing its environmental footprint. DEWA has also introduced a range of digital services to make it easier for customers to access its services online, including bill payment, service requests, and account management.
Digital DEWA is leading the way in the adoption of AI, with a focus on using AI to optimize energy production and distribution. DEWA has also implemented a range of energy storage solutions, including the world’s largest single-site solar park, to support the transition to renewable energy.
Overall, DEWA’s digital transformation is a significant step towards achieving Dubai’s smart city vision. By embracing digital technologies and integrating them into its operations, DEWA is helping to create a more sustainable, efficient, and connected city for the future.
Advanced Technologies
Dubai Electricity and Water Authority (DEWA) is committed to leveraging advanced technologies to create a sustainable and smart utility, and optimize energy and water resources while enhancing customer experiences and services. Here are some of the advanced technologies that DEWA is currently using:
Diverse Digital Channels
DEWA has a strong digital presence, with a range of digital channels available for customers to use. These include the DEWA website, mobile app, and social media accounts. Customers can use these channels to access a range of services, including bill payment, service requests, and outage notifications.
Ramma’s Virtual Employee
DEWA’s virtual employee, Ramma, is an AI-powered chatbot that can assist customers with a range of queries. Ramma is available 24/7 and can handle a range of requests, from bill payment to service requests.
Metaverse Platform
DEWA is exploring the use of metaverse platforms to enhance customer experiences. The metaverse platform allows customers to interact with DEWA’s services in a virtual environment, providing a more immersive and engaging experience.
Energy Storage
DEWA is committed to promoting energy security and sustainability, and has developed a range of innovative energy storage solutions. These include the use of lithium-ion batteries and fuel cells, as well as novel technologies that boost energy storage efficiency.
Artificial Intelligence (AI)
DEWA is using AI to optimize its operations and enhance customer experiences. AI is being used to analyze data from sensors and other sources to identify opportunities for efficiency improvements and cost savings.
Moro Hub
DEWA’s Moro Hub is a state-of-the-art data center that provides a range of services, including cloud computing, big data analytics, and internet of things (IoT) solutions. The hub is designed to support DEWA’s digital transformation and enable the development of innovative new services.
Innovation Hub
DEWA’s Innovation Hub is a dedicated space for exploring new technologies and developing innovative solutions. The hub brings together experts from a range of fields to collaborate on projects that can help drive DEWA’s digital transformation.
ChatGPT
DEWA is using ChatGPT to enrich its customer experience. ChatGPT is an AI-powered chatbot that can handle a range of requests, from bill payment to service requests. DEWA has seen excellent results after using ChatGPT, with a customer satisfaction rate of 90%.
Customer Service
As a valued customer of Dubai Electricity & Water Authority (DEWA), I understand how important it is to receive quality customer service. DEWA is committed to providing exceptional service to its customers, and I have experienced this firsthand.
DEWA’s customer service center operates 24/7, including on public holidays, to answer all customer inquiries. The center can be reached via phone at 991 for technical notifications and 04-601 9999 for general inquiries. The Interactive Voice Response (IVR) system is user-friendly and efficient, allowing me to quickly navigate through the menu and reach the appropriate department.
In addition to the call centers, DEWA provides personalized attention to customers through its Hayak service. This service enables me to interact with DEWA’s call center agents 24/7 through live video and online chat. I have found this service to be particularly helpful when I need immediate assistance.
DEWA’s commitment to customer experience is also evident through its Green Charger services. These services aim to promote the use of electric vehicles and provide a seamless charging experience to customers. The charging stations are strategically located across Dubai, making it convenient for customers to charge their vehicles while on the go.
Overall, I have had a positive experience with DEWA’s customer service. The agents are knowledgeable, neutral, and confident while providing clear and concise information. DEWA’s commitment to service quality and customer satisfaction is apparent in its efforts to provide innovative solutions to its customers.
Economic Impact
As the sole provider of electricity and water services in Dubai, DEWA plays a crucial role in the economic development of the Emirate. DEWA’s efforts to increase the share of renewable energy in Dubai’s energy mix have attracted huge investments to the UAE from the private sector and foreign banks, resulting in increased cash flows to the economy of Dubai and the UAE. DEWA has attracted investments around AED 40 billion from the private sector in renewable energy projects, which have contributed to the growth of the green economy and created a competitive advantage for the UAE in clean energy and energy efficiency.
DEWA’s focus on innovation and digital transformation has also had a significant impact on the economy. DEWA has adopted the latest technologies to enhance the efficiency and reliability of its services, which has improved the quality of life for residents and businesses in Dubai. DEWA’s efforts to digitize its services have also contributed to the development of Dubai’s digital economy. Dubai has been ranked among the top 10 digital economies in the world, and DEWA’s digital initiatives have played a significant role in this achievement.
DEWA’s commitment to sustainability and energy efficiency has also contributed to the achievement of the Dubai Economic Agenda D33, which aims to make Dubai one of the most sustainable and livable cities in the world. DEWA’s efforts to reduce energy consumption and increase the share of renewable energy in Dubai’s energy mix have helped to reduce the carbon footprint of the Emirate and improve the quality of life for its residents.
Overall, DEWA’s contribution to the economic development of Dubai and the UAE cannot be overstated. DEWA’s focus on sustainability, innovation, and digital transformation has had a significant impact on the economy and has helped to position Dubai as a global leader in clean energy and sustainability.
Global Leadership
Dubai Electricity and Water Authority (DEWA) has established itself as a global leader in the energy and water sector. DEWA has won numerous awards and accolades for its innovative and sustainable practices, including the 3G Leadership Award 2020 (Government Sector) and the Zayed Sustainability Prize.
As a smart city, Dubai has been at the forefront of adopting cutting-edge technologies and solutions to enhance the efficiency and sustainability of its energy and water systems. DEWA has played a key role in this transformation, implementing smart grids, smart meters, and other advanced technologies to optimize energy consumption and reduce waste.
DEWA’s commitment to sustainability and good governance has also earned it recognition as a global leader in the Middle East. HE Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, was named the 3G Personality of the Year 2020 (Good Governance & Sustainability) for his leadership in promoting sustainable development and innovation.
DEWA’s global leadership is also reflected in its participation in international conferences and events, where it showcases its latest programmes and innovative initiatives that maintain its global leadership. By sharing its expertise and best practices with other countries and organizations, DEWA is helping to drive the global transition towards a more sustainable and resilient future.
In summary, DEWA’s commitment to innovation, sustainability, and good governance has established it as a global leader in the energy and water sector, and a key player in Dubai’s transformation into a smart and sustainable city.
Quality of Life and Wellbeing
As the CEO of DEWA, I am committed to enhancing the quality of life and wellbeing of our employees and customers. We believe that a happy and healthy workforce is essential for the success of any organization, and we strive to create a work environment that promotes positivity, flexibility, and inclusivity.
At DEWA, we understand that our employees are our most valuable asset, and we are committed to providing them with a safe and healthy work environment. We have implemented a range of initiatives to promote employee wellbeing, including regular health check-ups, counseling services, and fitness programs. We also encourage our employees to maintain a healthy work-life balance by providing them with flexible working arrangements and paid time off.
In addition to promoting employee wellbeing, we are also committed to enhancing the quality of life of our customers. We believe that future-ready utilities should not only provide reliable and affordable services but also contribute to the overall wellbeing of the community. To this end, we have launched several initiatives to promote sustainability and energy efficiency, such as our Shams Dubai initiative, which encourages the installation of solar panels on rooftops.
Overall, our commitment to enhancing the quality of life and wellbeing of our employees and customers is an essential part of our vision to become a world-class utility provider. We believe that by promoting positivity, flexibility, and inclusivity, we can create a work environment that fosters innovation, creativity, and excellence.
Environmental Responsibility
As a responsible organization, DEWA is committed to protecting the environment and preventing pollution of the air, land, and water in the areas where it operates. DEWA complies with international environmental rules and policies as globally accepted and applicable to the organization.
DEWA has taken several steps to reduce its carbon footprint, including increasing the share of clean and renewable energy in Dubai’s energy mix. The Mohammed bin Rashid Al Maktoum Solar Park is one of DEWA’s key projects to achieve this goal. The solar park has a planned capacity of 5,000 MW by 2030, making it the largest single-site solar park in the world.
In addition to the solar park, DEWA has implemented several initiatives to reduce its carbon emissions, including the installation of a smart grid system that enables the integration of renewable energy sources into the grid. DEWA has also launched several programs to promote energy efficiency and conservation, such as the Shams Dubai initiative, which encourages the installation of solar panels on rooftops.
DEWA’s efforts to reduce its carbon footprint and promote sustainability support the UAE’s efforts to meet its global responsibility to fight climate change. DEWA is committed to achieving carbon neutrality by 2050, in line with the UAE’s commitment to the Paris Agreement.
Overall, DEWA’s environmental responsibility efforts demonstrate its commitment to achieving long-term sustainability goals and the 17 UN Sustainable Development Goals (SDGs) 2030.
Saeed Mohammed Al Tayer’s Role
As the Managing Director and CEO of Dubai Electricity and Water Authority (DEWA), Saeed Mohammed Al Tayer has played a crucial role in shaping the organization’s vision and mission. With over 20 years of experience in the energy and utilities sector, Al Tayer has led DEWA to become a world-class utility provider that is constantly innovating and adopting cutting-edge technologies to enhance its services.
Under Al Tayer’s leadership, DEWA has implemented several initiatives aimed at promoting sustainable development and reducing the carbon footprint. One such initiative is the Dubai Clean Energy Strategy 2050, which aims to provide 75% of Dubai’s total power output from clean energy sources by 2050. DEWA has also launched several projects to promote the use of renewable energy, such as the Mohammed bin Rashid Al Maktoum Solar Park, which is one of the largest solar parks in the world.
Al Tayer’s efforts have not gone unnoticed, as DEWA has received several awards and accolades for its innovative projects and sustainable practices. In 2021, DEWA was ranked first globally for getting electricity, for the third consecutive year, and first globally for reliability, for the second consecutive year, by the World Bank’s Doing Business 2021 report. DEWA was also awarded the Best Government Service Award in the Energy and Utilities Sector at the Gulf Customer Experience Awards 2021.
Al Tayer’s vision and leadership have also helped DEWA become the largest company on the Dubai Financial Market, raising $6.1 billion in an IPO in April 2022. This success is a testament to Al Tayer’s commitment to providing world-class services and innovative energy solutions that enrich the lives of millions of residents and visitors while ensuring the happiness and wellbeing of all stakeholders.
In conclusion, Saeed Mohammed Al Tayer’s role as the Managing Director and CEO of DEWA has been instrumental in shaping the organization’s vision and mission. His efforts have led DEWA to become a world-class utility provider that is constantly innovating and adopting cutting-edge technologies to enhance its services. His commitment to promoting sustainable development and reducing the carbon footprint has earned DEWA several awards and accolades.
Frequently Asked Questions
How can I pay my DEWA bill online?
You can pay your DEWA bill online by logging into your account on the DEWA website and following the payment instructions. You can also use the DEWA app to make payments.
What are the customer care options available for DEWA in Dubai?
DEWA offers a range of customer care options in Dubai, including a 24/7 call center, email support, and live chat on their website. You can also visit one of their customer happiness centers to speak with a representative in person.
What is the process for DEWA login?
To log in to your DEWA account, you will need to provide your account number and password. If you do not have a password, you can create one by following the instructions on the DEWA website.
How can I check my DEWA bill?
You can check your DEWA bill by logging into your account on the DEWA website or using the DEWA app. Your bill will be available to view and download in PDF format.
What are the requirements for DEWA registration?
To register for DEWA services, you will need to provide a copy of your Emirates ID, a copy of your tenancy contract or property ownership documents, and a security deposit. Additional requirements may apply depending on the type of service you are registering for.
What are the available job opportunities at DEWA in Dubai?
DEWA offers a range of job opportunities in Dubai, including positions in engineering, finance, customer service, and more. You can view current job openings and apply online through the DEWA careers portal on their website.
